We regret to hear that you have been experiencing difficulties with a purchase made on Proxibid. We first encourage buyers to contact sellers to give them a chance to rectify the situation. You can find a seller's contact information on their landing page on Proxibid.
In the event that a resolution is unable to be found with a seller, please contact us. Per the Proxibid Unified User Agreement, section 6.3, Proxibid can review your issue and may open a claim on your behalf to pursue a potential resolution within 60 days of the event date.