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Purchase Issues

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This article describes actions bidders should take if they have any issues of the purchases they've made on Proxibid.com.
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Purchase Issues

Return policies are determined by the seller. Buyers are recommended to review the event's Terms of Sale or contact the seller directly to determine whether returns are accepted.

Proxibid encourages bidders to contact sellers directly to give them a chance to rectify any other purchase issues. 

If a bidder feels their shipped item is taking too long to receive, they will need to contact the seller directly to get the status of their purchase/shipment.

 

Disputes

If a bidder has an issue with their purchase and has been unable to resolve the issue with the seller, they can open a dispute with Proxibid’s Customer Experience team.

Per the Proxibid Unified User Agreement, section 6.3, bidders may file a dispute regarding a seller with Proxibid’s Customer Experience team. The bidder acknowledges and agrees that any dispute notice filed with Proxibid will not affect the dispute between the Buyer and Seller, but Proxibid may use the dispute for its internal purposes.

During the dispute process, Proxibid may require the Buyer and Seller to provide documentation to support their position. The Buyer and Seller may be asked to provide receipts, third-party evaluations, police reports, or any other information or documentation that Proxibid specifies.
Proxibid may make a decision on a dispute within 3-5 business days from the day the dispute is opened, however, the decision may take up to 10 business days.
To file a dispute, please contact Proxibid directly.

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