To ADD a credit card on file, please take a moment to follow these simple steps:
-
Make sure you’re logged into your account, then click on your name located at the top of the screen.
-
Click "MyProxibid" from the menu that appears.
-
Click on the Account link at the bottom of the list on the left to expose the Contact Info and Credit Card Info sub-tabs
-
Select the Credit Card Info sub-tab near the top
-
Click on Add Another Card
-
Ensure the billing address matches your credit card statement (We recommend comparing the information to the address that appears on a recent statement from the card issuer. Or, you can contact your card issuer directly to inquire about the billing address they have on file. Please note: having an address which does not match the credit card statement, can cause service delays.)
-
Scroll down the page, click Save Card, and you’re done!
To UPDATE your credit card information, there are just a few details we want to share with you about the credit card replacement process:
-
Buyers cannot remove any credit cards from an account while the card is tied to a transaction or event. Cards remain tied to events for 14 calendar days. You can, however, tie the event to another card on file.
-
If you don’t have additional cards on file, you will be required to add a new card to your profile prior to making this change.
-
If you don’t intend to replace the card on file with an alternate card, you will need to wait the full 14 calendar days before your card will no longer be tied to the event. At which point, you can remove the card from your profile.
To DELETE and REPLACE a credit card from your MyProxibid page please follow the steps below:
-
Make sure you’re logged into your account, then click on your name located at the top of the screen.
-
Click "MyProxibid" from the menu that appears.
-
Click on the Account link at the bottom of the list on the left to expose the Contact Info and Credit Card Info sub-tabs
-
Select the Credit Card Info sub-tab near the top
-
Click on the Delete link next to the card you'd like to remove
-
From the list of events and sellers, click on the Select This Card button
-
Your card has been scheduled for replacement when the button turns green with “Ready To Go”
-
Click Confirm and you’re done!
There are several reasons that our system may not accept a card, but in most cases it’s an easy fix. Before you try to add or update your credit card, make sure the billing address you entered is correct. We recommend comparing the information to the address that appears on a recent statement from the card issuer. Additionally, you can contact your card issuer directly to inquire about the billing address they have on file.
-
If the information listed is correct, we would recommend reaching out to your
-
financial institution for further clarification on this issue. They may be able to advise why our $0 authorization/verification check was not approved.
-
Not all brands of cards are accepted by sellers. Replacement cards must match the brands accepted by a seller (please review the event's Terms of Sale section).
-
You won’t be charged any fees for your Proxibid buying account. Your card is used to authenticate your identity when you sign-up to participate in events. Our system runs a $0 dollar authorization to verify the details you’ve provided in your account profile.
-
Some sellers use Auction Payment Network (APN), our secure payment processing solution. These sellers can bill your card directly when you transact with them. An orange APN badge will appear on a seller’s landing page or event listing when they’re using this payment solution.
Comments
0 comments
Please sign in to leave a comment.