Manage Credit Card Information

This article describes the steps for adding, editing, and removing credit card information from a bidder account on Proxibid. This article does not apply to credit cards stored for use with atgPay.

This article contains the following sections: 

• About Credit Cards
• Add or Edit a Credit Card
• Delete a Credit Card
• Troubleshooting

About Credit Cards

Bidders are not charged any fees for creating a Proxibid bidder account. A bidder's credit card is used to authenticate their identity when creating an account or registering for auction events. Proxibid runs a $0 dollar authorization to verify the details entered on a bidder's account. 

An event's Terms of Sale should be read carefully prior to participating in any event. 

Some sellers use Auction Payment Network (APN), Proxibid's secure payment processing solution. These sellers can bill a winning bidder's credit card directly.  An orange APN badge will appear on the event's listing when they’re using this payment solution. 

Add or Edit a Credit Card

1. Log into Proxibid by clicking the Sign In link on the top right corner of the page and entering the Email Address (or Username) and Password associated with the account.
   • To reset the password associated with the account, click the Forgot Password link.
   • For additional login assistance, please contact Proxibid directly.
2. Select MyProxibid from the drop-down in the top right corner of the page.
3. On the Dashboard, click on the Manage Credit Cards link located in the Account box.
4. To edit an existing credit card, click the Edit link to the right of the card. To add a new card, click on the Add Another Card link.
   
5. Edit or enter all the credit card and billing information.
   • The Credit Card Billing Address entered must match the billing address on file with the credit card company. Entering a billing address that does not match can cause service delays. For more information, see the Troubleshooting section below.

6. Click the Save Card button at the bottom of the page.

Delete a Credit Card

Bidders cannot delete a credit card from their account if the card is tied to a transaction or to an auction event. Cards remain tied to events for 14 calendar days. Bidders can, however, tie the event to a different credit card currently on file, or add a new credit card.

If a bidder cannot or does not want to replace the credit card currently on file with an alternate card, they must wait the full 14 calendar days until the card is no longer tied to the auction event. At that time, the bidder can delete the credit card from their account.

1. Log into Proxibid by clicking the Sign In link on the top right corner of the page and entering the Email Address (or Username) and Password associated with the account.
   • To reset the password associated with the account, click the Forgot Password link.
   • For additional login assistance, please contact Proxibid directly.
2. Select MyProxibid from the drop-down in the top right corner of the page.
3. On the Dashboard, click on the Manage Credit Cards link located in the Account box.
4. Click the Delete link to the right of the card to be removed.
   • A card cannot be deleted if it is currently tied to a transaction or to an auction event.   
5. If the credit card is already tied to an event, a list of events will populate. Click on the Select This Card button to the right of an alternative credit card to use it for each event.
   • If the card is not tied to an event, click the Confirm button to proceed with the deletion.
   • Not all brands of credit cards are accepted by sellers. Replacement cards must match the brands accepted by the seller. Please review the event's Terms of Sale section to determine which cards are accepted. 
     
6. Once the new card is authorized for replacement, the button will turn green and display “Ready To Go”.
7. Click the Confirm button at the bottom of the page to save the changes. 

Troubleshooting

Proxibid Not Accepting a Credit Card

There are several reasons Proxibid may not accept a credit card, but in most cases it’s an easy fix. Before adding or updating a credit card, verify that the billing address entered is correct. Consider comparing the information entered to the billing address that appears on a recent statement from the card issuer, or contact the credit card issuer directly to determine which billing address they have on file. 

If the billing address and card information entered is correct, please contact the applicable financial institution for further clarification on this issue. They may be able to advise why Proxibid's $0 authorization/verification check was not approved.