How Do I Manage My Credit Card Information?

Add a Card
Delete or Replace a Card
Unable to Remove a Card
Why are you not accepting my card?
Additional things to keep in mind

Add a Card                                                                                             

1. Make sure you’re logged into your account, then click on your name located at the top right of the screen. 
2. Click "MyProxibid" from the menu that appears.
   
3. On your Dashboard, in the bottom right box, labeled “Account”, click the second link, “Manage Credit Cards”
4. Click on Add Another Card
   

5. Ensure the billing address matches your credit card statement. We recommend comparing the information to the address that appears on a recent statement from the card issuer. Alternatively, you can contact your card issuer directly to inquire about the billing address they have on file.
   Please note: having an address which does not match the credit card statement can cause service delays.
   

6. Scroll down the page, click Save Card, and you’re done!

Delete or Replace a Card                                                                        

1. Make sure you’re logged into your account, then click on your name located at the top of the screen.

2. Click "MyProxibid" from the menu that appears.
   

3. On your Dashboard, in the bottom right box, labeled “Account”, click the second link, “Manage Credit Cards”
   
4. Click on the Delete link next to the card you'd like to remove
   
5. From the list of events and sellers, click on the Select This Card button
   
6. Your card has been scheduled for replacement when the button turns green with “Ready To Go”
   
7. Click Confirm and you’re done! 

Unable to Remove a Card                                                                      

• Buyers cannot remove any credit cards from an account while the card is tied to a transaction or event. Cards remain tied to events for 14 calendar days. You can, however, tie the event to another card on file.

• If you don’t have additional cards on file, you will be required to add a new card to your profile prior to making this change.

• If you don’t intend to replace the card on file with an alternate card, you will need to wait the full 14 calendar days until your card will no longer be tied to the event. Then you can remove the card from your profile. 

Why are you not accepting my card?                                                    

There are several reasons that our system may not accept a card, but in most cases it’s an easy fix. Before you try to add or update your credit card, make sure the billing address you entered is correct. We recommend comparing the information to the address that appears on a recent statement from the card issuer. Additionally, you can contact your card issuer directly to inquire about the billing address they have on file. 

If the information listed is correct, we would recommend reaching out to your financial institution for further clarification on this issue. They may be able to advise why our $0 authorization/verification check was not approved. 

Additional things to keep in mind:

• Not all brands of cards are accepted by sellers. Replacement cards must match the brands accepted by a seller (please review the event's Terms of Sale section). 
• You won’t be charged any fees for your Proxibid buying account. Your card is used to authenticate your identity when you sign-up to participate in events. Our system runs a $0 dollar authorization to verify the details you’ve provided in your account profile. 
• Some sellers use Auction Payment Network (APN), our secure payment processing solution. These sellers can bill your card directly when you transact with them.  An orange APN badge will appear on a seller’s landing page or event listing when they’re using this payment solution.