Proxibid encourages bidders to contact sellers directly to give them a chance to rectify any other purchase issues.
If a bidder feels their shipped item is taking too long to receive, they will need to contact the seller directly to get the status of their purchase/shipment.
If a bidder has an issue with their purchase and has been unable to resolve the issue with the seller, they can open a dispute with Proxibid’s Customer Experience team.
Per the Proxibid Unified User Agreement, section 6.3, bidders may file a dispute regarding a seller with Proxibid’s Customer Experience team. The bidder acknowledges and agrees that any dispute notice filed with Proxibid will not affect the dispute between the Buyer and Seller, but Proxibid may use the dispute for its internal purposes.