This article describes the automatic payments (via Autopay) process for applicable events using atgPay. If your purchase was made from an auction house not using atgPay, Autopay will not be used. To determine if an auction house is using atgPay, see What Is atgPay?
This article contains the following sections:
What is Autopay?
Autopay is a feature that an auction house can use to automatically charge a winning bidder for their purchase if they have not already paid their invoice within 24-72 hours. The auction house determines whether cards will be automatically charged 24 hours after invoices are sent, or 72 hours after invoices are sent.
Autopay is not available for shipping fees. If autopay runs, it will collect the hammer, taxes, and processing fees, but will not collect shipping fees, if they are applied. If the bidder wishes to select "Arranged by Auction House" as the shipping method, the bidder will need to pay their invoice manually.
Autopay currently only works if you have previously made a credit card purchase using atgPay after February 2, 2023. If you have never made a purchase using atgPay, made a credit card purchase prior to February 2, 2023, or have only made a previous payment via Bank Transfer (ACH), you will need to manually pay your invoice. For more information, see Paying with atgPay.
If you are participating in an event using Autopay, you will see a notice at the top of the invoice you receive after the event.
- Most auction houses send invoices out to winning bidders within 24 hours of an event.
- Invoices can also be accessed by logging into your Proxibid account.
- Autopay notifications will come from firstname.lastname@example.org with the subject line "Proxibid- Autopay Notice".
The Autopay notice will provide the last 4 digits of the credit card that will be charged, as well as the timeframe for when the card will be charged (ex. 24 hours). To pay your invoice with a different payment method, click the Checkout Now button in the invoice and login to your Proxibid account. You will be taken to the Checkout page where you can select or enter a new payment method. For more information, see Paying with atgPay.
If the credit card indicated in the Autopay notification fails, you will receive a follow-up email indicating as such. The email will come from email@example.com with the subject line "Proxibid- Autopay Failure".
You will then need to click the Checkout Now button or login to your Proxibid account to manually pay your invoice, or contact the auction house directly to arrange payment.
When autopay runs and successfully charges your credit card on file, you will receive a follow-up email indicating as such. The email will come from firstname.lastname@example.org with the subject line "Proxibid- Payment Confirmation".
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