Paying with atgPay

This article provides steps for paying for Proxibid invoices using atgPay. If your purchase was made from an auction house not using atgPay, please contact the auction house directly. To determine if an auction house is using atgPay, see What Is atgPay?

For information regarding automatic payments, see atgPay: Automatic Payments.

This article contains the following sections:

• Paying an Invoice with atgPay
• Credit Card Limits
• High-Risk Purchases
• Payment Reminder Emails
• Additional Payment Requests
• Taxes
• Troubleshooting

Paying an Invoice with atgPay

Invoices are sent to winning bidders after an auction event has closed. It may take up to 24 hours or more for a seller to send invoices. Bidders will receive an email from Proxibid containing their invoice. Emailed invoices will come from invoices@proxibid.com.

Invoices are also available under the Invoices section in the bidder's MyProxibid account. For more information, see Bidder Invoices.

Follow the steps below to pay an invoice for an event using atgPay:

1. Click the Pay Now button on the invoice.
   • See the Troubleshooting section below if there is no Pay Now button on an unpaid invoice.
2. The Checkout page will open.
   • Please note that the totals under the Order Summary on the right side of the page may not update until a payment method is selected.
   • Taxes and fees in the Order Summary will automatically update as selections are made on the Checkout page.
3. On the Checkout page, confirm that the shipping address at the top of the page is correct.
   • If it is not, click the Change link to the right of the address to update it. For more information on updating the shipping address, see atgPay: Shipping.
   • This option will not be available if the only available Shipping Method is 'Free Local Pickup'.
4. Select a Shipping Method. For more information, see atgPay: Shipping.
5. Select an existing payment method or enter a new payment method.
   • If the auction has Credit Card Limits in place and the invoice is over that limit, Credit Card will not be an available payment method.
   • For information on adding a new credit card, see atgPay: Adding a Credit Card.
   • For information on adding a new bank transfer (ACH) account, see atgPay: Adding a Bank Transfer (ACH) Account.
6. Once the payment method is selected, click the Pay Now button on the right side of the page.
7. A receipt page will open. If needed, click the Print button to print the receipt. 
   • An email will also be sent confirming that a payment has been submitted.

Credit Card Limits

Auction houses have the option of setting up a credit card limit on events using atgPay. This limits the amount of money bidders can pay using a credit card.

• The Credit Card Limit only applies to the total hammer price on the bidder's invoice, and does not include shipping, taxes, or other fees.
  • For example, if the credit card limit for the event is $500.00 and a bidder wins an item for $450, but their total after taxes and fees is $575, they will still be able to pay their invoice via credit card as their total hammer is below the credit card limit of $500.
• Invoices over the Credit Card Limit will not be eligible for automatic payments, as automatic payments currently only work with credit card payments, not bank transfer (ACH) payments.

When a bidder goes to the Checkout page to pay their invoice via atgPay:

• If the invoice is less than the auction's Credit Card Limit, the bidder will be able to select either Credit Card or Bank Transfer (ACH) as their payment method.
• If the invoice amount is greater than the auction's Credit Card Limit, the bidder will only be able to select Bank Transfer (ACH) as their payment method.

Additionally, the bidder will see a message explaining why credit card payments cannot be accepted:

“To ensure secure payment, {{auction_house_name}} requires Bank Account (ACH) payment on all invoices over {{auctioneer_set_CC_Limit_amount}}. Please select a bank account or add one if you do not have one on file.”

High Risk Purchases

If a bidder purchased a high-risk item and does not have a Pay Now button on their invoice, they will need to contact the auction company directly to arrange payment. For more information, see atgPay: High-Risk Items.

Payment Reminder Emails

After bidders receive their invoice, they will automatically receive up to two additional emails reminding them to pay their invoice. The emails will come from payments@proxibid.com. 

The first reminder email will be sent 2 days after the invoice was sent, if the invoice is still unpaid. The subject line of the first email will be "Proxibid - payment reminder" followed by the name of the auction house.

The first reminder email will be sent 4 days after the invoice was sent, if the invoice is still unpaid. The subject line of the second email will be "Proxibid - payment final reminder" followed by the name of the auction house.

Additional Payment Requests

If an auction company adds additional fees/charges to an invoice after it has already been paid, the bidder will receive an Additional Payment Request via email. The email will come from invoices@proxibid.com with the subject line "(Auction Company Name) has updated your invoice".

Any applicable taxes for the additional fees/charges will be automatically calculated. If the bidder should be tax exempt, they will need to send an email to payments@proxibid.com to have the taxes removed.

The additional charges can be paid for via atgPay by clicking the Pay Now button in the email or on the bidder's invoice in their Proxibid account. For any questions relating to the charges, or to arrange to pay the charges outside of atgPay, please contact the auction company directly. 

The Checkout page will display the invoice total, the original amount paid, and the remaining amount to be paid.

The receipt for the invoice will reflect each payment transaction separately.

Taxes

For information on how/when taxes are calculated using atgPay, see atgPay: Sales Tax.

Troubleshooting

No "Pay Now" Button on My Invoice

If you purchased a high-risk item and you do not have a Pay Now button on your unpaid invoice, please contact the auction company directly to arrange payment. For more information, see atgPay: High-Risk Items.

Additionally, if you purchased an item from an event that is not using atgPay, there will not be a Pay Now button on the invoice.

Failed Payments

If your credit card or bank transfer (ACH) payment fails, you will need to log into your Proxibid account and click the Pay Now button on the applicable invoice to payment again. The Pay Now button will not be available in the invoice again until the failed payment has fully processed through the Proxibid system.