This article provides steps for paying for Proxibid invoices using atgPay. If your purchase was made from an auction house not using atgPay, please contact the auction house directly. To determine if an auction house is using atgPay, see What Is atgPay?
For information regarding automatic payments, see atgPay: Automatic Payments.
This article contains the following sections:
- Paying with atgPay via Credit Card
- Paying with atgPay via Bank Transfer (ACH)
- High-Risk Purchases
- Payment Reminder Emails
- Additional Payment Requests
- Taxes
- Troubleshooting
Paying with atgPay via Credit Card
Step 1:
To make an invoice payment, use the Pay Now button found on MyProxibid under the Invoices tab.
There will also be a direct Pay Now button available in the invoice emailed to you by the auction house.
Step 2:
The checkout page will open. Select the Credit/Debit Card Payment Method.
The totals under the Order Summary on the right side of the page may not update until a payment method is selected.
Step 3:
Select the desired credit card or click the Add New Card link to add a new card.
Important Note: While you may have added a credit card on file in the past, you will need to re-add a credit card to complete payment via atgPay. By confirming your payment, you are agreeing to the auction house’s terms of sale.
Step 4:
Once the card has been entered/selected, click the Save Changes button.
Step 5:
Once the payment method has been saved, click the Pay Now button to submit the payment.
Step 6:
Once a successful payment has been made, you will be routed to a payment confirmation page which includes a summary of the transaction.
If any errors occur, please contact our Customer Support team here.
For information on requesting refunds, see atgPay: Refunds.
Re-Entering Credit Card Details
Proxibid uses credit card information upon registration as an account validation and identity check as part of our risk management procedure. When it comes time to pay your invoice using atgPay you will add your card information to be captured for the purpose of payment.
Proxibid engages a third party to ensure your card details are stored safely, securely and Payment Card Industry (PCI) compliant.
Paying with atgPay via Bank Transfer (ACH)
ACH or Automated Clearing House is a U.S. financial network used for electronic payments and money transfers. Also known as "direct payments". ACH payments are a way to transfer money from one bank account to another without using paper checks, credit card networks, wire transfers, or cash.
Bank Transfer (ACH) funds can take as long as 5-7 business days to clear. This could result in longer shipping times as most auction houses do not ship items until funds have been received.
Proxibid uses Plaid to connect your Proxibid account to your bank account. The below outlines two options for connecting your bank details to your Proxibid account:
Auto Linking ACH/Bank Details
Step 1:
- To make an invoice payment, use the Pay Now button found on MyProxibid under the Invoices tab or on the invoice emailed to you by the auction house.
Step 2:
- On the checkout page, select the Bank Transfer (ACH) Payment Method. Please note that the totals under the Order Summary on the right side of the page may not update until a payment method is selected.
- Select the desired account or click the Add Bank Account link to add a new account.
Step 3:
- Click Continue to begin linking to your account.
- Search for and Click on your bank.
- If your bank institution is not listed, follow the instructions to manually enter your ACH/Banking details.
- Select Continue to authenticate.
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Step 4:
A new window will open and you will be prompted to login to your bank account.
- You may need to authenticate your account as well.
Example bank login screen
You may be prompted to select which account you wish to connect and agree to terms and conditions.
- These steps will vary based on the banking institution.
Example account selection screen
Step 5:
Once the account has connected, a new Plaid window will open.
- Select the account to link to Proxibid and click the Continue button.
- You have now successfully connected your bank account to your Proxibid account. Click the Continue button to return to the Checkout Page.
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Step 6:
You can now check out utilizing the ACH feature.
- Click the Save Changes button to save the verified account information.
The bank account will also be available for future use and will not need to be connected for future purchases.
Manually Entering ACH/Banking Details
Step 1:
Following the instructions in step 1 and step 2 above under Linking ACH/Bank details via Plaid.
Step 2:
- A pop-up window will open. Click Continue to confirm the Plaid connection.
- Scroll down and select the Link with Account Numbers link.
- Click Continue to begin entering your banking details.
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Step 3:
- Enter your bank routing number and select Continue.
- Enter your account number and select Continue.
- Enter your account number again to confirm and select Continue.
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Step 4:
- Select whether the account is a Personal or Business account and select Continue.
- Enter your full name exactly as it appears on the account and select Continue.
- Select whether the account is a Checking or Savings account and select Continue.
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Step 5:
Plaid will send 1-2 small (under $0.99 USD or less) deposits to your bank account.
- Select Authorize to continue and authorize the deposit verification step. The deposit is not immediate and should show up in your bank account within 1-3 business days.
- Click the Continue button to return to Proxibid. The Payment Method will appear as "Pending Verification".
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Step 6:
Once these deposits appear in your bank account, return to the Checkout page in Proxibid.
Example of how the Plaid deposits and returns may appear in a bank account.
- Click the Verify button to the right of the account.
- Enter the code or the deposit amount(s) that were deposited into your accounts and then click the Continue button to finalize your ACH set-up.
- You have now successfully connected your bank account to your Proxibid account. Click the Continue button to return to the Checkout Page.
Step 7:
You can now check out utilizing the ACH feature.
- Click the Save Changes button to save the verified account information.
The bank account will also be available for future use and will not need to be connected for future purchases.
High Risk Purchases
If you purchased a high-risk item and you do not have a Pay Now button on your invoice, please contact the auction company directly to arrange payment. For more information, see atgPay: High-Risk Items.
Payment Reminder Emails
After bidders receive their invoice, they will automatically receive up to two additional emails reminding them to pay their invoice. The emails will come from payments@proxibid.com.
The first reminder email will be sent 2 days after the invoice was sent, if the invoice is still unpaid. The subject line of the first email will be "Proxibid - payment reminder" followed by the name of the auction house.
The first reminder email will be sent 4 days after the invoice was sent, if the invoice is still unpaid. The subject line of the second email will be "Proxibid - payment final reminder" followed by the name of the auction house.
Additional Payment Requests
If an auction company adds additional fees/charges to an invoice after it has already been paid, the bidder will receive an Additional Payment Request via email. The email will come from invoices@proxibid.com with the subject line "(Auction Company Name) has updated your invoice".
Any applicable taxes for the additional fees/charges will be automatically calculated. If the bidder should be tax exempt, they will need to send an email to payments@proxibid.com to have the taxes removed.
The additional charges can be paid for via atgPay by clicking the Pay Now button in the email or on the bidder's invoice in their Proxibid account. For any questions relating to the charges, or to arrange to pay the charges outside of atgPay, please contact the auction company directly.
The Checkout page will display the invoice total, the original amount paid, and the remaining amount to be paid.
The receipt for the invoice will reflect each payment transaction separately.
Taxes
For information on how/when taxes are calculated using atgPay, see atgPay: Sales Tax.
Troubleshooting
No "Pay Now" Button on My Invoice
If you purchased a high-risk item and you do not have a Pay Now button on your invoice, please contact the auction company directly to arrange payment. For more information, see atgPay: High-Risk Items.
Additionally, if you purchased an item from an event that is not using atgPay, there will not be a Pay Now button on the invoice.
Any other questions?
- Please visit our Help Center
- Please contact our Customer Support team here
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